Terms
& Conditions
Please note by trading
with Thermal Stones, your statutory rights are not affected.
Delivery
Deliveries are made by Business Ppost and other reputable
couriers.If all products are in stock, orders are normally dispatched
within 3 days of receipt of order.
If we can not deliver your goods within 30 days, you
will have the right to cancel the order and receive a refund.
Delivery Costs
.The delivery price will be displayed once you choose
the Country to deliver to on Checkout. This will be BEFORE
payment is taken.
For any further clarification please email us on thermalstones@gmail.com
All prices subject to VAT.
Cancellation
Goods need to be unopened and you must take reasonable
care of the goods while in your possession and you will have to pay
the cost of returning the goods.
Refunds will be credited to the card user within 30
days of cancellation.
Please note this guarantee is offered as an extra benefit
and does not affect your statutory rights.
Payment
We accept payment by all major credit and debit cards
including Visa, Master Card, Delta, Switch, and JCB.
Stock Availability
All items offered on our web site are subject to availability.
We will, wherever possible advise of any out of stock item on our web
site. In the event of an ordered item being out of stock we will endeavor
to notify you within one working day by either e-mail or telephone providing
we have your correct details on your order.
Complaints
If you are unhappy with our services, you can make a
complaint in writing to us at:
3 Ivory Sqaure
Plantation Wharf
London
SW11 3UE
Or by email to thermalstones@gmail.com
We have NOT put our phone number on the web site as
we are a mail order company and to assist in bringing you low prices
this helps us keep our costs down. You will however receive a phone
number to contact us once you have placed an order in case you have
any question or problems with your order.
We will acknowledge it within 5 working days and will
provide you with a likely timescale for resolving the dispute.
We will endeavor to resolve your complaint in a fair,
confidential and effective manner while keeping you informed about the
progress of your complaint. Similarly, if you are pleased with our product and services,
we would love to hear from you.
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